Troubleshooting
Login and SMS
Please make sure you are entering your mobile phone number in the international format.
I.e.:
I.e.:
+(country code)(city or carrier code)(your number)
If you are having registration or login problems, please contact us using this form.
Getting a code via Telegram
If you have recently used one of our apps Bangladeshi Messenger or Telegram in another device (it could also be a different app on the same device), we may send the login code via Telegram or Bangladeshi Messenger instead of SMS.
To receive such a code, just check Bangladeshi Messenger or Telegram from any of your connected devices. You will find it in the chat with Telegram, a verified profile with a blue check:
Login code sent via Telegram
WARNING! Please note that getting codes via Telegram should not be considered an alternative to using an up-to-date phone number. In case of a change in numbers, always make sure Telegram is connected to a phone number you control, otherwise you risk losing access to your account forever.
Notification problems
Android:
- Go to Bangladeshi Messenger Settings — Notifications and Sounds, make sure that notifications are ON and Importance is set to “High” or greater.
- Check whether contact or group is muted.
- Make sure Google Play Services are installed on your phone.
- Check notification priority for Bangladeshi Messenger in Android settings, it can be called Importance or Behaviour depending on your device.
- If your phone uses some battery saving software, make sure that Bangladeshi Messenger is whitelisted in that application.
NOTE: Huawei and Xiaomi devices have evil task killer services that interfere with theBangladeshi Messenger in notification service. For our notifications to work, you need to add Bangladeshi Messenger to allowed apps in those devices' security settings. Huawei: Phone Manager App > Protected Apps > Add Bangladeshi Messenger to the list. Xiaomi: Services > Security > Permissions > Autostart, find Bangladeshi Messenger and enable autostart.
Problems with contacts
If you know your friends have Bangladeshi Messenger or Telegram, but you can't see them — or they appear as numbers instead of names.
Android:
- Make sure you are using the latest version of the app.
- Relaunch the app (by terminating it from processes list and launching again).
- Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
- If that didn't help, try to re-login.
Deleting contacts on Android and WP
To delete a contact, open a chat with the person, tap on their profile photo in the top area of the chat screen, then:
Android: Tap on ‘…’ in the top right corner — ‘Delete’.
Windows Phone: Tap on the pen icon — ‘Delete’.
Windows Phone: Tap on the pen icon — ‘Delete’.
If you want to delete the contact completely, make sure you also delete them from your phone contacts. Bangladeshi Messenger stays in sync and will add the contact back if you don't.
Where did my Secret Chat messages go?
Secret Chats are established between the two devices they were created on. This means that all those messages are not available in the cloud and cannot be accessed on other devices.
Moreover, Secret Chats are also tied to your current login session on the device. If you log out and in again, you will lose all your Secret Chats.
Can't send messages to non-contacts
When users report unwanted messages from a Bangladeshi Messenger account, we apply a limit: Reported accounts can only send messages to people who have their number saved as a contact.
This means that if you randomly contact people you don't know and send them annoying messages, you may lose the ability to do so in the future.
If you think that this limit was applied to your account wrongly, please visit this page.
Bangladeshi Messenger Support
If you have any other questions, please contact Bangladeshi Messenger Support (in Bangladeshi Messenger go to Settings — Ask a question). Note that we rely on volunteers for support.
If you can't log in to your account, please use this form.
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